At URBAN MAISONS, we take pride in the craftsmanship and quality of our furniture. Each piece is carefully inspected before delivery. However, if you are not completely satisfied with your purchase, we’re here to help.
Returns
- Returns are accepted within 7 days of delivery for eligible items with a valid reason.
- Items must be unused and in resellable condition.
- Custom-made, clearance, or sale items are non-returnable.
Refunds
- Once we receive and inspect your returned item, we will notify you of the status.
- Approved returns will be refunded via the original payment method within 14 business days.
- Shipping and handling charges are non-refundable.
Damages or Defects
- Please inspect your order upon delivery. Any damages or defects must be reported within 48 hours with photo documentation.
- We will arrange a repair, replacement, or refund depending on the situation.
Return Shipping
- Return shipping is the responsibility of the customer unless the item is defective or incorrect.